Privacy Policy, applicable to IT Soffice users

IT Soffice Privacy Policy updated March 25, 2024.

IT Soffice cares about your privacy, which is why we have developed a Policy that governs the collection, use, disclosure, transfer and storage of users' personal information.

Collection and use of personal information

Personal information is data that can be used to identify or contact an individual.

Whenever you contact IT Soffice, you may be asked to provide personal information. IT Soffice and its subsidiaries may share this personal information with each other and use it in accordance with this privacy policy. This information may be combined with others to provide and improve our products, services, content and advertising. You are not required to provide personal information when we request it, but if you do not provide it, in some cases we may not be able to provide you with a product, service, or response to your request.

Here are some examples of what personal information IT Soffice may collect and use.

What personal information do we collect

• When you register on the site, create an ID, purchase a product, download a software update, connect to our services, contact us, including through social media, or participate in an online survey, we may ask you to provide certain information. Information including first and last name, mailing address, telephone number, email address, preferred method of communication, device IDs, IP address, location information, credit card information, and social media profile information with contact information.
• When you share content with friends and family using IT Soffice products, send gift certificates or products, and invite someone to a forum or other IT Soffice service, the company may collect information you provide about those people, in including their first and last name, mailing address, email and telephone number. IT Soffice will use this information to respond to your requests, provide you with relevant products and services, or for anti-fraud purposes.

How we use personal information

We may process your personal information for the purposes described in this Privacy Policy with your consent, to comply with a legal obligation to IT Soffice, to perform a contract to which you are party, to protect your vital interests, or when this is necessary for the legitimate interests of IT Soffice or a third party that may need to disclose the information.

• The personal information we collect helps us keep you informed about new IT Soffice products, services, software updates and upcoming events. If you do not want to receive our newsletters, you can unsubscribe at any time. To do this, you need to update the settings in your account.
• We also use personal information to create, develop, operate, distribute and improve our products, services, materials and advertising, as well as for loss prevention and anti-fraud purposes. We may also use your personal information for account and network security purposes, including protecting our services for the benefit of all our users, and pre-screening or scanning uploaded content to identify potentially illegal content, including child sexual exploitation material . When we use your information for anti-fraud purposes, it is because online transactions are conducted through our systems. We limit the use of data for anti-fraud purposes to those purposes that are strictly necessary and affect our legitimate interests in connection with the protection of customers and services. For certain online transactions, we may also verify information you provide using publicly available information sources.
• We may use your personal information, including your date of birth, to verify your identity, identify you as a user and match you with services that are appropriate for you. For example, we may use date of birth to determine the age of the IT Soffice ID account holder.
• We periodically use the personal information we collect to send important notices, such as communications about purchases and changes to terms and policies. You cannot opt out of receiving such messages, as this information is necessary to interact with IT Soffice.
• We may use personal information for internal purposes, such as auditing, data analysis and research to improve IT Soffice's products, services and customer communications.
• If you enter a sweepstakes, contest or similar event, we may use the information you provide to administer those events.
• If you are applying for a job with IT Soffice or we receive your information in connection with applying for a position with IT Soffice, we may use this information to evaluate your application and contact you. If you are an applicant, you will receive additional information about how IT Soffice processes applicants' personal information at the time you submit your application.

Sources of personal information when we do not receive it from you

We may receive your personal information from other people if they share their content with you through IT Soffice products, services, send you gift certificates and products, or invite you to join IT Soffice services and forums. For security and fraud prevention purposes, we may also verify the information you provide when creating your IT Soffice ID account with a third party.

If you are a potential applicant for one of the positions at IT Soffice, we may receive your personal information from third parties, such as recruiters or external websites. We will use the contact information we receive to contact you regarding the vacancy or to evaluate your candidacy. If you have not provided your personal information directly to us, we will tell you the source of it when we first contact you about your candidacy. In order to study and develop new features, we may use data sets, such as images, voices and other data that may be associated with a specific person. We obtain such data sets in accordance with the applicable laws of the country where such data set is stored. When using such datasets for research and development, we do not attempt to re-identify people who may appear there.

Collection and use of non-personal information

We also collect data that does not relate directly to a specific person. We may collect, use, transfer and disclose such information for any purpose. Here are some examples of what non-personal information we collect and use.

• We may collect information such as location, language, zip code, area code, unique device identifier, referring URL, location and time zone in which the IT Soffice product is used. This helps us better understand users' needs and offer them more relevant products, services and advertising.
• We may collect information about customer activities on our website. In addition, we may use data obtained through our other products and services. This information allows us to provide customers with more useful information and to understand which areas of the website, products and services receive the most interest. The data collected under this privacy policy does not constitute personal information.
• We may collect and store information about how you use our services, including search queries. This information may be used to improve the relevance of the services we provide. Such information will not be associated with your IP address except in certain cases where it is necessary to ensure the quality of the services we provide over the Internet.
• With your explicit consent, we may collect information about how you use your device and apps to help developers improve those apps.

When non-personal information is combined with personal information, the combined information will be considered personal information for as long as it remains combined.

Cookies and other technologies

IT Soffice's websites, online services, interactive applications, email messages and advertisements may use cookies and other technologies such as pixel tags and web beacons. These technologies allow us to better understand users' behavior, which pages they visit on our websites, and measure and improve the effectiveness of advertising and web searches. Information collected through cookies and other technologies is not considered personal information. However, IP addresses or similar identifiers are considered personal information where required by local law. Likewise, for purposes of this Privacy Policy, when we combine non-personal information with personal information, we consider such information to be personal information.

Ads that are displayed using the IT Soffice advertising platform may appear in IT Soffice applications. If you do not want to receive targeted advertisements from IT Soffice, you can enable the "Limit Tracking" setting. In this case, your IT Soffice ID will be excluded from the mailing list for such advertisements, regardless of what device you are using. When you enable the Limit Ad Tracking setting on your mobile device, third-party apps will not be able to use an advertising identifier (a device identifier that does not contain personal information) to serve targeted ads. The Eva Intel app may still display contextual ads based on your search queries or favorite channels. Third-party apps may serve ads based on other data.

IT Soffice may also use cookies and other technologies to remember personal information when you use our website, online services and applications. In such cases, our goal is to make your experience with IT Soffice more convenient and personal. For example. If we know your country and language, we can make your experience with the store more convenient and personalized. Information about purchasing a particular product or using a particular service using your computer or mobile device can help make our ads and emails more relevant to your interests. In addition, your contact information, hardware IDs, and information about your computer or device will help us personalize your operating system, customize IT Soffice services, and provide an optimal experience.

To disable cookies in the Safari web browser, open Safari preferences and navigate to the Privacy section. On your Apple mobile device, select Settings, then Safari, scroll down to the Privacy & Security section, and select Block Cookies. If you use a different web browser, contact your provider to learn how to disable cookies. Please note that if you disable cookies, some features of the IT Soffice websites will not be available.

Like most online services, we automatically collect certain information and store it in log files. This information includes IP address, browser type and language, Internet service provider, referring websites and applications, operating system, date and time stamps, and clickstream history. We use this information to understand and analyze trends, administer the site, study user behavior on the site, improve our products and services, and gather demographic information about our users as a whole. IT Soffice may use this information for marketing and advertising services.

Some of our emails use “click-through URLs” associated with content on IT Soffice websites. When users click on such links, they are directed to the landing page through a separate web server. We track these conversion data because it helps us identify the most popular topics and measure the effectiveness of our customer interactions. If you would like to opt out of such tracking, please do not click on text or image links in emails. Pixel tags allow you to send email in a format that is accessible to customers and also provide the ability to determine whether a message has been opened and read. We may use this information to reduce or reject email communications.

Disclosure of information to third parties

IT Soffice may sometimes share certain personal information with third parties to provide or improve its products and services, including to provide products at your request or to more quickly market IT Soffice's products or services. In such cases, we require these third parties to process this information in accordance with applicable law. IT Soffice does not sell personal information, and personal information is not shared with third parties for marketing purposes.

Protection of personal information

IT Sofficel takes the protection of your personal information very seriously. IT Soffice Internet Services protect your personal information during transactions using encryption such as TLS. To store your personal information, IT Soffice uses computer systems with limited access, located in premises with physical security. IT Soffice data is stored in encrypted form, including when using third-party storage providers.

When you use certain IT Soffice products, services or applications, or post messages on IT Soffice forums, chat rooms or social networking sites, the personal information you provide and all content will be available for others to read, collect or use. In such cases, you are solely responsible for the information you provide or submit. For example, if you provide your name and email address in a forum discussion, that information becomes publicly available. Exercise caution in such situations.

Existence of automated decision making, including profiling

IT Soffice does not make any decisions using algorithms or profiling that significantly affect the user.

Integrity and retention of personal information

With IT Soffice, you can easily ensure the accuracy, completeness and relevance of your personal information. We will retain your personal information for the period necessary to fulfill the purposes listed in this privacy policy and for aggregated service-specific privacy reports. In assessing the length of such periods, we carefully consider our need to collect personal information and, where such a need exists, we retain the information for the shortest period possible to achieve the purpose of collection, unless we are required by law to retain it longer.

Your privacy rights

You can help us keep your contact information and settings accurate, complete, and current by logging into your IT Soffice account. For all other personal information, we will provide you with access to it, including a copy of it, in any case, including if you wish to correct errors in the information or request that it be erased - we will comply with such a request unless IT Soffice is obligated keep the data by law or it does not need it for legitimate business operations.

We may refuse requests that are frivolous or unfair, violate the privacy of other users, do not make sense, or for which access is not required under local law. We may also deny aspects of deletion or access requests if we believe that doing so would compromise our lawful use of the data for anti-fraud and security purposes as described above.

Children and education

We understand the importance of taking additional precautions to ensure the privacy and safety of children when using IT Soffice products and services. Children under 13 years of age (or the minimum age required by applicable country law) are prohibited from creating their own IT Soffice IDs without verified parental consent. If we become aware that we have collected personal information from a child who is under 13 years of age (or the minimum legal age required by applicable country) without complying with the conditions set out above, we will take steps to delete that information as quickly as possible. If a parent needs to review, correct or delete information associated with their child's IT Soffice ID account, they can contact us using one of the methods listed at the end of this page.

Location-based services

To provide location-based services in our products, IT Soffice and our partners and licensees, such as map data providers, may collect, use and share precise location data. This information includes the real-time geographic location of your computer or other device. Location-based services may use (if applicable) GPS, Bluetooth and your IP address, as well as volunteer locations of Wi-Fi hotspots and cell towers, and other technologies to determine the approximate location of your device. Unless you expressly consent, your location data is collected anonymously in a form that does not personally identify you and is used by IT Soffice, our partners and licensees to provide and improve products and services that use location data. location. For example, your device may share its geographic location with application providers if you have agreed to this feature.

Sites and services of third party providers

IT Soffice websites, products, services and applications may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties.

The management of information collected by third parties, which may include location data or contact information, is governed by their privacy policies. We recommend that you review the privacy policies of such third parties.

Compliance with the confidentiality of user data at the company level

To ensure the protection of personal information, we familiarize IT Soffice employees with security and confidentiality guidelines and ensure their strict implementation within the company.

Privacy Questions

If you have questions or concerns about IT Soffice's privacy policy or data processing, wish to contact us about data protection, or file a complaint about a possible violation of local privacy laws.

When we receive a privacy or personal information issue in response to an access or download request, we escalate it to a dedicated department that will prioritize your request and handle the issue. If the problem turns out to be more significant than expected, we may ask you to provide additional information. Such substantive requests will be responded to within seven (7) days if possible. This could be a solution to the problem described, a request for additional information (if necessary), or a notice that additional time will be required to process the request. If you are not satisfied with our response, you may at any time lodge a complaint with the appropriate regulatory authority in your jurisdiction.

If your complaint includes suggestions for improvements to how we handle privacy concerns, we will take steps to implement such improvements at the earliest available opportunity. If a privacy issue has had a negative impact on you or another person, we will work with you or that person to resolve the issue.

IT Soffice periodically updates its Privacy Policy. If we make material changes to this Policy, we will post a notice on our website and post the updated Policy. We will also contact you using the contact information found on our systems (for example, by email, notice, or other similar means).